Shipping policy

Shipping Policy

Shipping Destination

Lunara Goods currently ships only to delivery addresses in the United States.

Shipping Rate

Free Standard Shipping is available for the products sold on lunaragoods.com. The shipping charge shown at checkout is the final applicable shipping charge for the order.

Order Processing

Orders are processed after payment is successfully authorized. You will receive an order confirmation at the email address provided during checkout. If an item becomes unavailable before fulfillment, we will contact you and refund the affected item.

Delivery

Standard delivery to United States addresses is estimated at 5 business days. Carrier delays, weather, peak-season volume, address problems, public holidays, or other events outside our reasonable control may affect delivery.

Tracking

When tracking is available, the tracking information will be sent to the email address used for the order. Tracking updates may take time to appear after the carrier receives the package.

Address Changes

Please review the shipping address before placing an order. If you notice an error, contact czhebo0760@gmail.com as soon as possible. We cannot guarantee an address can be changed after fulfillment begins.

Lost, Damaged, or Incorrect Shipments

If an order arrives damaged or incorrect, or if tracking indicates a delivery problem, contact czhebo0760@gmail.com with the order number and relevant photos or tracking details so we can investigate.

Contact

For shipping questions, contact czhebo0760@gmail.com.